Terms of Use

Property Management application for Kommo · Version 2.0 · Last updated: July 19, 2026

1. Parties, acceptance, and contract documents

These Terms govern the use of the Property Management application ("Application" or "widget"), provided by Crescer Assessoria Performance LTDA, Brazilian corporate taxpayer ID (CNPJ) 61.917.521/0001-00, headquartered at Avenida Deputado Jamel Cecílio, No. 2929, Quadra B27, Lote Área, Sala 1618-TA, Edifício Brookfield Towers, Jardim Goiás, ZIP Code 74810-100, Goiânia/GO, Brazil ("Crescer"), and distributed through the Kommo Marketplace.

By installing the Application, activating the free trial, purchasing a plan, or continuing to use it after having prior access to these documents, the Customer agrees to these Terms, the Privacy Policy, and the Data Processing Addendum. The administrator accepting them represents that they have authority to bind the Customer. Users without such authority use the Application under the Customer's authorization and responsibility.

The current version remains available on this page. When acceptance is recorded electronically, Crescer may retain the accepted version, date, account, user, and technical data strictly necessary to evidence the subscription. If any mandatory consumer protection rule applies to a specific case, it prevails over any conflicting provision of these Terms.

2. Service description and development

The Application integrates with Kommo CRM and provides a property catalog, file and API imports, property search and linking from a lead card, property details, visits, field synchronization, automations, indicators, and administrative features.

Crescer may improve, replace, or discontinue features to preserve security, compliance, or product development. Changes that substantially reduce an essential paid-plan feature will be communicated with reasonable advance notice. If such reduction materially affects an already purchased period and no equivalent solution is available, the Customer may terminate the affected plan and receive a proportional refund for the paid and unused period.

3. Account, authentication, and access

Access uses the Kommo account's OAuth authentication. The Customer must keep its Kommo account secure, grant administrative privileges only to authorized persons, revoke unnecessary access, and promptly report suspected compromise.

Features such as integration keys, imports, settings, and synchronization are restricted to administrators. Crescer is responsible for security measures under its control, including OAuth token protection, access control, and logical account isolation, without prejudice to the responsibilities of the Customer and Kommo.

4. Free trial, offers, and paid plans

• Free trial: 7 days, with no card required and a limit of 100 registered properties. Updates to properties already registered do not consume new records.
• Paid plans: when available, plans are purchased for the period, user tier, and price shown at checkout or in the commercial proposal.
• Pre-contract summary: before payment, the plan, period, user tier, total price, currency, payment method, due date, renewal rules, applicable taxes, and payment provider will be displayed.
• Payment: payment may be processed by an external provider identified before purchase. Crescer does not store full card numbers or security codes.
• Promotions: bonuses and discounts follow the conditions shown in the offer. Free benefits are not converted into cash, without prejudice to refunds legally due on amounts actually paid.

The checkout summary or accepted proposal forms part of the contract. If terms differ, the more specific condition in the accepted offer prevails, subject to applicable mandatory rights.

5. Withdrawal, cancellation, renewal, and refunds

5.1. Seven-day guarantee

Regardless of whether the Brazilian Consumer Protection Code applies, Crescer grants the Customer a contractual right to a full refund for 7 calendar days from confirmation of the initial purchase of the first paid plan. When Article 49 of that Code applies, the statutory withdrawal right will be honored for each remote purchase covered by law, at no cost and with cancellation of ancillary contracts.

5.2. Cancellation after the guarantee

After the applicable period, no refund is provided for a simple change of mind concerning the current prepaid period. This rule does not limit any refund or compensation due because of failure to fulfill the offer, a material service failure attributable to Crescer, exercise of a legal right, improper charges, or termination by Crescer without cause.

5.3. Cancellation and renewal

• Cancellation may be requested by uninstalling the Application from Kommo or emailing suporte@crescerflow.com. Receipt will be confirmed electronically.
• If cancellation does not qualify for a refund, paid access remains available until the end of the purchased period, except in the event of a technical restriction, security risk, or violation of these Terms.
• Plans do not renew automatically by default. Any automatic renewal requires clear disclosure and specific acceptance, with a simple way to cancel before the next charge.
• Payment failure cure periods, upgrade and downgrade rules, and proportional calculations will be disclosed before purchase or a plan change.

6. Availability and service levels

The monthly availability target for the Application's core service is 99%, calculated per calendar month in Brasília time based on Crescer's technical records. Downtime means a widespread inability to authenticate or use essential catalog and property-linking functions due to a cause reasonably under Crescer's control.

The calculation excludes:

• scheduled maintenance, preferably announced 48 hours in advance and generally limited to 8 hours per month;
• emergency maintenance required for service security or integrity;
• force majeure events under applicable law;
• failures of Kommo, the Customer's connection, or a third party outside Crescer's reasonable control, unless caused by a failure in selection, supervision, or contingency planning for which Crescer is responsible;
• misuse, compromised credentials, incorrect configuration, or Customer action.

If monthly availability falls below 99% for a cause attributable to Crescer, the Customer may request a service credit proportional to downtime exceeding the target margin. The request must be submitted to support within 30 days after the affected month ends and contain enough information to identify the event.

The credit is a commercial SLA remedy and does not exclude non-waivable legal rights. If an essential failure attributable to Crescer remains unresolved for more than 5 business days after formal notice, the Customer may terminate the affected plan and request a proportional refund for the paid and unused period. Nothing in this section excludes liability for intentional misconduct, gross negligence, breach of confidentiality, data protection or security obligations, or applicable mandatory rights.

7. Customer responsibilities

The Customer agrees to:

• provide accurate information and keep its catalog current;
• have an appropriate legal basis and, where required, consent or other authorization to enter and process data relating to property owners, agents, leads, and other third parties;
• comply with data protection, consumer, advertising, and real estate activity rules applicable to its operations;
• not use the Application for unlawful, discriminatory, fraudulent, or rights-infringing purposes;
• not access other accounts' data, circumvent controls, perform unlawful reverse engineering, or intentionally overload the infrastructure;
• observe the technical and security limits published in the API documentation.

The Customer generally acts as Controller of data entered for its real estate purposes, while Crescer acts as Processor under documented instructions, as described in the Data Processing Addendum. Each party remains responsible for its own legal obligations.

8. Intellectual property, data, and confidentiality

The Application, its brand, code, interfaces, and documentation belong to Crescer or are used under license. The subscription grants a limited, non-exclusive, revocable, and non-transferable license for internal use during its term and does not transfer intellectual property.

The Customer retains its rights, legitimate interests, and control over the data it enters. It grants Crescer limited authorization to host, organize, transmit, and process such data solely to provide, protect, and support the service during the term and applicable retention period.

Each party must protect the other's non-public information with a degree of care appropriate to its sensitivity and use it only for the contract. This obligation does not cover information that becomes public without breach, is lawfully received from a third party, is independently developed, or must be disclosed by law.

9. Data protection

Personal data processing is governed by the Privacy Policy and the Data Processing Addendum, which form part of these Terms. Those documents define roles, instructions, security measures, subprocessors, incidents, data subject support, retention, and international transfers.

10. Suspension, termination, and post-termination data

Crescer may suspend access for non-payment, material violation of these Terms, security risk, fraud, abusive use, or a legal requirement. Whenever circumstances allow, the Customer will be notified and given a reasonable opportunity to cure the issue. In urgent situations, suspension may be immediate and limited to what is necessary.

The Customer may end use at any time. Before uninstalling, it may request guidance from support about exporting available data. After termination, the account's access to the Application and integration keys are disabled, and data is deleted or anonymized within 90 days, except where an earlier return was requested or retention is required by law, for the regular exercise of rights, or in restricted-access backups subject to their own secure deletion cycle.

11. Liability

Each party is liable for direct damages it causes by breaching its legal or contractual obligations. To the extent permitted by law, neither party is liable for indirect, remote, or merely hypothetical damages that are not a direct and proven consequence of the breach.

Where legally valid, Crescer's total contractual liability for direct damages is limited to the amount paid by the Customer in the 12 months preceding the event or, if the contract is shorter, the amount paid during its term.

The limitation and exclusions do not apply to intentional misconduct or gross negligence, breach of confidentiality, third-party intellectual property infringement attributable to a party, data protection and security obligations, personal injury, improper charges, or liability that cannot be limited by law. If a consumer relationship applies, mandatory supplier liability rules prevail.

12. Changes to these Terms

Material changes will be communicated, whenever possible, at least 30 days in advance. Price changes apply only to the next purchase or renewal unless specifically accepted by the Customer. If a material change reduces rights or increases obligations during a paid period, the Customer may reject it and terminate the affected plan with a proportional refund for the unused period.

Urgent changes required by law or necessary for security may take effect immediately, with notice as soon as reasonably possible. Continued use may record agreement to non-material changes; changes requiring new legal or contractual consent will require specific acceptance.

13. Governing law and dispute resolution

These Terms are governed by the laws of the Federative Republic of Brazil. The parties will seek an amicable solution through support channels before resorting to court, without preventing urgent relief or access to justice.

For business relationships between non-vulnerable parties, the courts of Goiânia/GO, Brazil, are elected. This election does not prevail where the law requires another venue, creates material difficulty in accessing justice, or the consumer's place of residence must apply.

14. Contact and support

Questions, complaints, cancellations, and contract-related requests: suporte@crescerflow.com. Corporate website: crescerflow.com.

Receipt of electronic requests will be confirmed, and they will be handled within a timeframe appropriate to their nature and the applicable legal deadline.